This website is the property of The Sligo Wellness Centre, Wine Street, Sligo and its content is subject to copyright.
These are the Terms & Conditions (“Terms”) which will apply to your purchase of any Services, Therapies or Goods we offer through this Website (which may include, but not be limited to massages, counselling, classes, foods, supplements, herbal remedies, beauty and/or skin care products, essential oils, kits etc ) – and, as such, form the basis of a legally binding contract between Sligo Wellness and you.
Please read these Terms carefully before accepting them and buying anything from our Website. If you need to reach us about these Terms or any other matter, please contact us through our Contact page.
[Separate Privacy and Cookie policies apply concerning the data you share with our website].
We reserve the right to change these Terms at any time and such changes will apply to all new orders from that point forward. You should check these Terms periodically to ensure you are aware of and are happy to comply with the current version.
Information on our Website
Our Website and the information on it (about Services, Therapies and Goods promoted on and through it), has been produced in good faith to communicate with our customers. While we try to ensure all information on the Website (including descriptions of Services, Therapies and Goods and listed prices thereof) are accurate and correct at all times. However, mistakes happen so there may be inaccuracies or typographical errors, for which we accept no liability. As soon as such errors are brought to our attention, we will try to resolve them as soon as possible; and if we reasonably think that such an error has affected your purchase of any of Services, Therapies or Goods we will try to let you know and resolve the issue as soon as possible.
The Services, Therapies and Goods we provide, and the information about them on this Website, are not intended to cure or treat or prevent any ailment or illness and results are not guaranteed. They are intended for guideline and support purposes only and should not be considered as medical advice or used to self-diagnose. We also do not recommend the use of any or all of our Website content, nor any of our Services, Therapies or Goods as a substitute for qualified medical advice.
We recommend checking with your medical practitioner before taking any of our products, especially if you are on a prescription or other long-term medication. Care should be taken when treating children, during pregnancy, or any ongoing disease or illness and we recommend you seek the advice of a qualified healthcare professional. Your use of, and decisions you make regarding any Services, Therapies or Products promoted on our Website is entirely at your own risk, and for which we shall not be liable. It shall be your own responsibility to ensure that any Services, Therapies or Products we provide or promote meet your specific requirements. It is also important that you read and understand the label/packaging of any product you purchase from us before consuming or using it to ensure you are satisfied to consume or use the purchased product.
Placing Orders
Buying Goods
Orders can be made online at times that are convenient to you. However please note that orders will only be processed during our normal business hours Monday to Friday. Also, we reserves the right to refuse to sell or supply goods to any person or company for any reason.
When you place an order through our Website it is considered to be an offer from you to purchase a product(s) from us – and it remains an offer, and does not form a binding contract, even if we send an acknowledgement to the email address you provided during the ordering process.
When your payment has been fully processed, and your order is ready to ship, we will send a confirmation order dispatch email – the sending of which makes the contract between us.
If a particular product is not available at the time of shipping, we will include details of the same and will either (a) refund you the value of that product or (b) send it to you at a future date or (c) make another arrangement with you (e.g. credit note).
Promotions and Discounts
Offers and promotions are generally not available in our stores unless otherwise indicated. However, when they are, a discounted item may not be further discounted by using a discount promotion or code or similar means.
Payment and Pricing
All prices are displayed in Euros and include VAT at the applicable rate. Delivery options and charges, if applicable, are not included in an items price but should be visible during checkout. If you are purchasing with a non-euro credit card, the exchange rate will be set by either your card provider or our payment gateway (e.g. PayPal). We reserve the right to change prices without prior notice and to withdraw from sale any products advertised online at any stage without prior notification.
Shipping Information
Where possible, and assuming all items ordered are in stock, we aim to dispatch orders within 1-2 working days.
In the unlikely event that the item you ordered is not in stock, we will contact you and let you know the expected restocking and new delivery dates. If you decide not to persist with your order, we will cancel the order and issue a full refund. Feel free to query your order at any stage by replying to one of our emails, or through our Contact Page.
Cancellations and Returns
Cancellation by You
You may cancel and return your entire order, or part thereof, by notifying us in writing up to 10 days after your products have been delivered. The notification should state your order number and reason for cancellation. If you decided to cancel your order after we have dispatched it, then you must return the product(s) to Sligo Wellness, Wine Street, Sligo F91 HF60. The product(s) should arrive with us in good condition and unopened (we recommend using a professional delivery service to allow you track your order).
You can no longer cancel your order, and/or return an item, once you have opened the product containers or used the products. However your statutory rights regarding quality will remain unaffected.
We will refund the purchase price to the payment card used at the time of purchase once the Goods are returned in a satisfactory condition. Postage costs we charged you will be refunded in full in the case of incorrect or damaged orders – but not where you have elected to return goods for any other reason. We will not be liable for any costs incurred by you to return an item, or your entire order, to us.
Nothing under these terms and conditions affects your statutory rights.
Cancellation by Us
We reserve the right to cancel the contract between us if
– we have insufficient stock to deliver the goods you ordered;
– we do not deliver to your area;
– or one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
In the event that we do cancel our contract with you, we will notify you by e-mail and will refund you as soon as possible but no later than 30 days of your order. We will not be obliged to offer any additional compensation for any disappointment suffered.
Security of your Card details and Personal Data
All transactions between your device and our website, and our Website and payment gateways are conducted using encrypted (SSL / https://) protocols.
While we never see or have access to, and therefore cannot retain, your card details, the data you submit while ordering (names, addresses, email addresses, telephone numbers) will be retained by us for the purposes of processing your order and maintaining your account as per our Privacy Policy.
Your Account
Your account with our Website is subject to our Privacy Policy and you are responsible for ensuring that your login, password and all other details in relation to your account are correct and remain confidential at all times.
General
The Sligo Wellness Centre, nor its staff or agents, will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control including but not limited to strikes, lockouts, failure of third parties systems or networks; acts of God, fire, earthquake, storm, flood or other natural disaster civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or damage to or destruction of premises.
The Sligo Wellness Centre warrants that the Services, Therapies and Goods it supplies are of satisfactory quality and are reasonably fit for all the purposes for which these goods are normally supplied.
The Sligo Wellness Centre does not accept liability for any loss (direct, indirect or consequential) which may arise as a result of the use or the purchase of Services, Therapies or Goods from us, or from reliance on information contained on our website, or in respect of any error or omission, except in relation to death or personal injury caused by our negligence. This does not include or limit in any way our liability for any matter for which it would be illegal for us to exclude or attempt to exclude our liability.
The Sligo Wellness Centre agree, and you agree, to submit to the exclusive jurisdiction of the Irish Courts for the determination of any disputes which may arise from our interactions.